This Policy is to inform you about how we collect, use, share, and protect personal information.
By providing information to us you consent to our use of the information you provide in accordance with this Policy.
What Information Do We Collect?
We collect information like your name, email address, postal address, contact numbers, specific booking information and payment details that you have given to us. We only use this information to process your booking. If you connect with social media through our website we will automatically have access to information provided by the platform.
We may use the information described above in one or more of the following ways, and may seek specific consent prior to such use.
• to provide requested information regarding your booking;
• to respond to comments, questions, or concerns;
• to keep a record of our interactions with you concerning your booking ;
• to notify you of changes to our Website or services we offer;
• to ensure that your booking and holiday experience are as easy and pleasant as possible;
We enforce reasonable security measures both online and in our physical facilities to protect against the loss, misuse, disclosure, or alteration of personal information provided to us but we cannot fully guarantee its security.
By providing your information you have consented to us using your details in accordance with this Policy and to our contacting you. We will keep this information only as long is necessary and/or permitted by law.
Right to Object
You have the right to object to the processing of your information; depending on the circumstances, we may or may not be obliged to action this request.
Right to Restriction of Processing
You have the right to request that we restrict the extent of our processing activities; depending on the circumstances, we may or may not be obliged to action this request.
You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to the data held about you, or to obtain a copy of the personal information. To request that it is erased or that any inaccurate personal information is rectified. You may also have the right to ask us to restrict how we process your personal information or to withdraw your consent to how we process your personal information. You can contact us on our contact form or by phone on 0033 (0)545 236648.
Right to lodge a complaint
If you think we have infringed your privacy rights, you can lodge a complaint with the relevant supervisory authority. In the first case please contact us stating clearly in the subject that your request concerns a privacy matter, and provide a clear description of your requirements.
Note: We may need to request additional information to verify your identity before we action your request.
Sharing personal information with third parties
We will not sell, rent or pass on your personal data to a third party unless required to do so by law.
We sometimes will need to use trusted service providers to help deliver our services. All of our suppliers are subject to appropriate safeguards, operating in accordance with our specific instructions and limitations, and in full compliance with Data Protection Law. These service providers include social media like Facebook.
If we need to change or add additional third parties, we will always update our Privacy Notice accordingly.
How long we may keep your personal information ?
We will only retain information for as long as is necessary to deliver our services safely and securely. We may need to retain some records to maintain compliance with other applicable legislation – for example finance, taxation, fraud and money laundering law requires certain records to be retained for an extended duration.
Changes to our Privacy Notice
This policy will be reviewed regularly and updated versions will be posted on our website.